Track Your Order
Track Your Order
Enter the tracking number from your shipping confirmation email. Your status loads right here on this page.
What Happens After You Order
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1
Order received You get a confirmation email within minutes. If it's not there, check spam or promotions.
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2
Processing — 1–2 business days Your order is picked, packed and handed to the carrier. No tracking movement during this window is normal.
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3
Tracking number sent Emailed the moment your label is created. The number can take 24–48 hours to go live in the carrier's system.
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4
In transit — 3–7 business days Scans update as the package moves. Gaps of 2–3 days between scans are common and don't mean it's lost.
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5
Delivered Backed by our 90-day guarantee. If anything's wrong, we fix it.
Common Questions
My tracking number says "not found" or "no information"
This is almost always a timing issue. Carriers can take 24–48 hours to register a new label after we create it. If it's still showing nothing after 3 business days, email us at support@guardsurvival.com and we'll chase it directly with the carrier.
My tracking hasn't updated in several days
Packages are only scanned at certain checkpoints, not continuously. A 2–3 day gap between scans is normal, especially over weekends and holidays. The package is still moving.
It says delivered but I don't have it
Check with household members, your building's mail room, and around side or back doors. Carriers occasionally mark a package delivered up to 24 hours early. If it hasn't turned up after 24 hours, email support@guardsurvival.com — don't file a bank dispute. We'll open a carrier trace and make it right.
I never received a tracking number
Check spam and promotions folders first. If your order was placed within the last 2 business days, it's likely still processing. Otherwise email us with the name and email used at checkout and we'll resend it.
I need to change my address or cancel
Email support@guardsurvival.com immediately. If your order hasn't shipped yet we can usually update or cancel it. Once a label is created, address changes have to go through the carrier.
I want a refund
Every order is covered by our 90-day guarantee. Email support@guardsurvival.com and we'll handle it directly — it's faster than a bank dispute, which can take 60–90 days to resolve.
Still Need Help?
Email us with your order number and we'll get back to you within 24 hours, Monday–Friday. A real person reads every message.
Email SupportContacting us is always faster than filing a chargeback with your bank.